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Your Dedicated Customer Success Partner

  • Implementation. Get step-by-step implementation support. Data migration, team training, and more, handled for you.
  • Customer Support. Tailored guidance from our dedicated support team. U.S. based. 15-min average response times.
  • Success Manager. Get a dedicated customer success manager for personalized guidance, growth strategy, and more.
Hero UI
96% CUSTOMER SATISFACTION
15min Average TICKET RESPONSE TIME (U.S. based team)
40sec AVERAGE CALL WAIT TIME

Comprehensive Customer Success Solutions

Implementation & Onboarding

Implementation & Onboarding

We handle implementation for you, including secure data migration and 1:1 team training. Plus custom user permissions, reporting setup, and field configuration.

Reduce downtime and admin burden, while getting faster time to value.

In-House Customer Support

In-House Customer Support

Get direct access to our dedicated, U.S. based product experts. All teams are in-house with direct access to Neos’s dev team.

Speed up resolution with 40-second phone response times and 15-minute average ticket response times.

Dedicated Success Manager

Dedicated Success Manager

Get a dedicated point of contact. Personalized guidance for workflow optimization, troubleshooting & resolution, strategic growth, and more.

Meet Our Team
  • Brian Swaffer
    Project Manager

    Brian Swaffer is a results-driven CAPM-certified project manager with experience across multiple industries including retail, service, non-profits, and logistics. Brian utilizes his talents in organization, communication, and team collaboration to keep projects on schedule and within budget.

    Brian Swaffer
  • Kyle Koger-Hobson
    Customer Success Manager

    Kyle is a world-class adventurer, polyglot, and competitive eater who has conquered every mountain on Earth. Fluent in five languages, Kyle navigates cultures as effortlessly as peaks, balancing extreme mountaineering with the unexpected thrill of high-stakes eating competitions.

    Kyle Koger-Hobson
  • Dawn Rowan
    Quality Analyst + Trainer for Customer Support

    Dawn has vast experience in technical support. She loves working at Assembly Software because of the incredible culture and people. The collaborative environment, supportive team, and shared commitment to innovation make every day rewarding for her.

    Dawn Rowan

  • “We had to get it installed and working within a week, and the Neos team couldn't have been better. We were able to start working immediately!”

    Elizabeth Mulvey
    Partner

  • “Neos's customer support team has been exceptional. They are responsive and knowledgeable, helping us quickly resolve any issues or answer questions.”

    Ashley R.
    Paralegal

  • “Neos support is fantastic. We've had many, many questions about reporting and other technical and substantive questions and Neos calls immediately when we have questions.”

    David H.
    Attorney

  • “Brian was on top of all matters. He reminded me of everything and kept me updated. His team was quick to resolve any issues that were brought up and are just very good at their jobs.”

    Faye S.
    Litigation Paralegal & In-House IT