Unmatched Dedication to Help Your Firm Thrive
When you invest in Neos, you're getting more than just software—you’re gaining a dedicated partner committed to your success. With expert guidance, frictionless implementation, and ongoing support from multiple departments, you’ll have everything you need to maximize Neos and stay ahead in a competitive legal landscape.
“Neos is highly intuitive and I can't imagine case management with another program. We're big fans of how suggestions are integrated and can't say enough about the customer service that Assembly provides.”
Gloria H., paralegal
A Long-Term Partnership Focused on Your Success
Dedicated to Your Success, Every Step of the Way
At Assembly, we work together to drive your success. As an in-house, U.S.-based team, we go above and beyond to ensure Neos—and every interaction with us—exceeds your expectations.
A Consultative Approach Tailored to Your Needs
Your challenges are addressed with expert guidance, ensuring the right solution for every firm—even if that means recommending another platform. With to a deep understanding of goals, concerns, and pain points, you'll receive customized solutions that drive long-term success.
Meet Our Expert Consultants
Gain expert guidance from consultants who listen, analyze, and recommend solutions for your firm’s biggest challenges. With a deep understanding of your needs, they provide strategic blueprints that drive efficiency, productivity, and long-term success.
Making the Move to Neos
Frictionless Transitions
Switching case management platforms isn’t easy, but we make it as painless as possible. Our in-house professional services department supports you every step of the way with a dedicated team committed to ensuring your data and documents are migrated properly. The team is available to answer any questions you may have, provide hands-on support, and train your firm to thrive in Neos from day one.
Meet Brian Swaffer, Project Manager at Assembly
Brian Swaffer is a results-driven CAPM-certified project manager with experience across multiple industries including retail, service, non-profits, and logistics. Brian utilizes his talents in organization, communication, and team collaboration to keep projects on schedule and within budget.
"Brian was on top of all matters. He reminded me of everything and kept me updated. His team was quick to resolve any issues that were brought up and are just very good at their jobs."
Faye S., Litigation Paralegal & In-House IT
Your Success, Simplified: Expert Guidance Every Step of the Way
Hands-on Account Assistance
Your firm gets a dedicated Customer Success Manager—your personal Neos guide and consultant. With legal expertise and deep product knowledge, they’ll share Neos tips to help you work smarter and get the most out of the platform.
Meet Kyle Koger-Hobson, Customer Success Manager
Kyle is a world-class adventurer, polyglot, and competitive eater who has conquered every mountain on Earth. Fluent in five languages, Kyle navigates cultures as effortlessly as peaks, balancing extreme mountaineering with the unexpected thrill of high-stakes eating competitions. Whether scaling summits or devouring records, they push the limits of endurance in every arena.
“Neos support is fantastic. We've had many, many questions about reporting and other technical and substantive questions and Neos calls immediately when we have questions. And Kyle has been instrumental in helping us navigate some of the features at a granular level, which is incredibly important for business law firm owners.”
David H., attorney
Your Needs Always Come First
Award-Winning Customer Support
Get the help you need with our award-winning, in-house customer support team, committed to your success with timely and expert assistance at every step of your Neos journey. With an average of 15 minutes between a ticket being submitted and a Neos representative reaching out, you will never feel abandoned or left to figure things out on your own.
Meet Dawn Rowan, Quality Analyst + Trainer for Customer Support
Dawn has vast experience in technical support. She loves working at Assembly Software because of the incredible culture and people. The collaborative environment, supportive team, and shared commitment to innovation make every day rewarding for her.
“Neos's customer support team has been exceptional. They are responsive and knowledgeable, helping us quickly resolve any issues or answer questions.”
Ashley R., Paralegal