Cloud, Automation & EfficiencyOctober 04, 2023

How Nunes Law Improved Client Communication Efficiency with Neos

Attorney at desk texting

Key Results

  • Revolutionized client communication strategies to achieve significant improvements in efficiency

  • Neos checklists create a more structured assembly line process for handling cases 

  • 75% increase in client meeting attendance with Neos + Kenect

  • Maintain comprehensive and accessible communication records with Neos Premium Texting


In the highly competitive legal sector, effective client communication is paramount to building trust and ensuring the success of a law firm. Nunes Law, a prominent personal injury law firm, recognized the need to enhance its client communication processes to streamline operations and provide a more seamless experience for its clients. Learn how Nunes Law successfully implemented the Neos case management software to revolutionize its client communication strategies and achieve significant improvements in efficiency.

Before Neos

Nunes Law, like many other legal practices, faced challenges in efficiently managing client communication. The firm understood the importance of maintaining clear and consistent communication throughout a case's lifecycle, but its existing systems were not meeting their needs. Manual processes, disjointed communication channels, and the potential for miscommunication were hindering the firm’s ability to provide top-notch service to its clients.  

With Neos

To address these challenges, Nunes Law decided to leverage technology to optimize its client communication processes. After conducting thorough research, they selected the Neos case management platform. The platform's suite of features aligned perfectly with the firm's goals of improving efficiency, automating certain tasks, and enhancing client interactions. 

Leveraging Neos Checklists for Assembly Line Efficiency

One of the standout features that Nunes Law took advantage of was the Neos Checklist. These digital checklists enabled the firm to create a more structured and efficient assembly line process for handling cases. Tasks that were once prone to oversight were now systematically tracked and completed. This not only increased the firm's productivity but also ensured that all necessary steps were consistently followed.

Kenect Integration: Revolutionizing Client Interaction

The integration of Kenect, a feature within the Neos platform, proved to be a game-changer for Nunes Law's client interaction. Kenect allowed the firm's clients to easily communicate by texting images directly to Frank Nunes, then automatically saved the images to their Neos case file. Moreover, Kenect enabled automated meeting reminders, resulting in a remarkable 75% increase in client meeting attendance. This automation ensured that clients were well-informed and prepared, minimizing delays caused by missed appointments that could compound over the course of a day.

Neos Premium Texting: Comprehensive Communication Records

By utilizing Neos Premium Texting, Nunes Law was able to maintain comprehensive and accessible communication records. All text content, along with the timestamps of messages, was automatically documented within the Neos platform. This level of transparency and detail facilitated easy reference, minimized misunderstandings, and ensured that every aspect of communication was accounted for within the case files.

What We Love About Neos

The implementation of Neos brought about remarkable improvements in client communication efficiency for Nunes Law. By embracing digital checklists, integrating Kenect for effortless image capture and automated reminders, and leveraging Neos Premium Texting for thorough documentation, the firm achieved streamlined operations and enhanced client satisfaction. The success of this initiative showcases the transformative power of technology in revolutionizing client interactions within the legal sector. As technology continues to evolve, law firms like Nunes Law are well-equipped to provide top-tier services through efficient and effective communication strategies.

Learn More About Neos

If you are a law firm considering switching to Neos or simply curious about the system, we invite you to request an expert-led demo. Get a firsthand look at the platform, learn from the experts, and ask any questions you may have. Change can be daunting, but it can also be the best decision you’ll ever make for your firm.

Get a demo today!


Related to this article

Legal Tech, Automation & Efficiency, Cloud

Check out over 260+ reasons why firms of all shapes and sizes love Assembly Neos cloud-based legal case management

Lawyers working together

Automation & Efficiency, Legal Tech, Cloud

Neos’ smooth transition and training process allowed the Pacheco & Couceiro Law Firm to quickly get up and running with features that they now use on a daily basis to speed up case work and keep its staff more informed by utilizing texting and the advanced reporting tools in Neos.

Lawyers working on laptop

Automation & Efficiency, Cloud, Integration

The Tucker Law Firm boosted productivity and streamlined operations with Neos, achieving instant information sharing, time savings, and enhanced task tracking for a more efficient practice.

Schedule a Neos demo

Manage your daily operations in less time, so you can spend more time focusing on your clients. See how it's possible.